Privacy Policy

Last Updated: November 20, 2025

CompuDoc Computer Services LLC ("we," "our," or "us") operates the CompuDoc Repair Tracker mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

This Privacy Policy applies to all users of the App, including customers who track their repairs and staff members who manage repair services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

1. Information We Collect

1.1 Information You Provide

When you use the App, we may collect the following information:

• Customer Information: Name, phone number, and email address (if provided)
• Device Information: Device type, brand, model, and serial number
• Repair Information: Description of the issue, repair status, estimated completion dates, actual completion dates, repair priority level (if assigned), and repair notes
• Customer Responses: Any feedback, questions, or responses you submit through the App regarding your repair
• Digital Signatures: Pre-service and post-service acknowledgment signatures (stored as image files). These may include acknowledgments for data backup, data loss waivers, screen damage waivers, and service completion satisfaction.
• QR Code Data: QR code information associated with your repair ticket

1.2 Information Collected Automatically

The App may automatically collect certain information:

• Push Notification Tokens: Device-specific Expo push notification tokens used to send push notifications about your repair status. These tokens are stored in our database and associated with your repair ticket ID.
• Device Information: Device type (iOS or Android) for notification delivery purposes
• Usage Data: Timestamps of when repairs are created, updated, and when you access your repair information through the App
• Status Update History: A timeline of repair status changes, including timestamps and any notes associated with status updates

1.3 Permissions We Request

The App requests the following permissions:

• Camera Access: Required to scan QR codes associated with your repair ticket. We do not store, transmit, or share any images captured by the camera. The camera is used solely for reading QR code data.
• Notification Permissions: Required to send you push notifications about repair status updates. You can disable notifications at any time through your device settings.
• Android-Specific Permissions: On Android devices, the App may request permission to receive notifications after device restart (RECEIVE_BOOT_COMPLETED) and to vibrate your device when notifications are received. These permissions are standard for notification functionality and do not access any personal information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Repair Service Management: To create, track, and manage your repair service requests
• Communication: To send you push notifications about repair status updates, completion, and other relevant information
• Customer Service: To respond to your inquiries, feedback, and customer responses
• Service Improvement: To analyze repair patterns, improve our repair services, and enhance App functionality based on aggregated data
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Documentation: To maintain records of repair services, acknowledgments, and customer communications as required for business operations

3. Data Storage and Security

3.1 Data Storage

Your information is stored securely using Supabase, a cloud-based database service that uses PostgreSQL. Supabase provides enterprise-grade security measures including:

• Encrypted data transmission (SSL/TLS)
• Encrypted data at rest
• Regular security audits and compliance certifications
• Access controls and authentication mechanisms

3.2 Data Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Row-level security policies to restrict data access
• Secure authentication for staff and admin access
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Third-Party Services

4.1 Supabase

We use Supabase (supabase.com) to store and manage your data. Supabase is a cloud-based database service that processes and stores your information on our behalf. Supabase's privacy practices are governed by their own privacy policy, which you can review at https://supabase.com/privacy.

4.2 Expo Push Notification Service

We use Expo's Push Notification Service (operated by Expo, Inc.) to send push notifications to your device. When you enable notifications, your device token is shared with Expo's service to deliver notifications. Expo's privacy practices are governed by their privacy policy, which you can review at https://expo.dev/privacy.

4.3 Analytics and Tracking

We do not use third-party analytics services, advertising networks, or tracking technologies. The App does not collect analytics data about your usage patterns, browsing behavior, or device identifiers for advertising purposes. Any statistics we generate (such as repair completion rates or average repair times) are calculated internally from repair records for business operations only and do not involve tracking individual users.

4.4 Third-Party Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with the third-party services mentioned above (Supabase and Expo Push Notification Service) as necessary to provide the App's functionality. We do not share your information with advertising networks, data brokers, or other third parties for commercial purposes.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Repair Records: We retain repair information and associated data (including customer information, device details, repair history, status updates, and signatures) for as long as necessary to provide repair services and maintain business records. This may include retention after repair completion for warranty purposes, legal compliance, and business record-keeping.
• Push Notification Tokens: We retain push notification tokens until you uninstall the App, disable notifications, or until the token becomes invalid. Invalid tokens are automatically removed from our database.
• Customer Responses: We retain customer responses and feedback as part of the repair record for customer service and quality improvement purposes
• Digital Signatures: We retain digital signatures as part of the repair record for legal and business documentation purposes

You may request deletion of your information by contacting us using the information provided in the "Contact Us" section below. However, we may retain certain information as required by law or for legitimate business purposes.

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You can access and view your repair information at any time through the App by scanning your QR code or entering your ticket ID. If you believe any information is incorrect, please contact us to request corrections.

6.2 Push Notifications

You can opt out of push notifications at any time by disabling notifications in your device settings. Note that disabling notifications will prevent you from receiving real-time updates about your repair status.

6.3 Camera Access

You can revoke camera access at any time through your device settings. However, this will prevent you from scanning QR codes to access your repair information through the App.

6.4 Data Deletion

You may request deletion of your personal information by contacting us. We will honor your request to the extent permitted by law and our business requirements.

6.5 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

6.6 European Privacy Rights

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

7. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Staff and Admin Access

Staff members and administrators access the App using PIN-based authentication. We store hashed PIN values (not plain text passwords) for security purposes. We also record login timestamps for security and audit purposes. Staff and admin access is limited to authorized personnel only.

Staff members may be associated with repair records (as the creator or assigned technician) for internal tracking and accountability purposes. This information is used solely for business operations and is not shared with customers or third parties.

9. No Customer Account Required

The App does not require customers to create an account. You can access your repair information by scanning a QR code or entering your ticket ID. This means we do not collect account credentials, passwords, or other account-related information from customers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using the App, you consent to the transfer of your information to the United States.

12. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

13. Contact Us

14. Consent

By using the App, you consent to our Privacy Policy and agree to its terms. If you do not agree to this Privacy Policy, please do not use the App.

This Privacy Policy is effective as of the date stated above and applies to all users of the CompuDoc Repair Tracker mobile application.